Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return on your weight loss, slimming or weight management products, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
*Please note for International Orders if you change your mind before the product has arrived and we have already shipped, you are not eligible for a refund.

Additional non-returnable items:- Gift cards- Some health and personal care items. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery of which the company has not been notified of a request to return.
  • If you haven't collected your item from DPD and it is sent back, you will be liable to another shipping charge if you wish for another delivery. Shipping costs are non-refundable. We do not offer a full refund or exchange on the order once 14 days has passed and no collection/rearrangement for delivery has been made with the courier by the customer. We will have incurred charges from the courier for you not collecting the item and having this sent back to us.

  • Refunds (if applicable)

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds (if applicable)

    If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at

    Exchanges (if applicable)

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to MW Fulfilment Services LTD, Returns, Unit 6 Broadfield Business Park, Pilsworth Road, Heywood, OL10 2TA


    To return your product, you should mail your product to  MW Fulfilment Services LTD, Returns, Unit 6 Broadfield Business Park, Pilsworth Road, Heywood, OL10 2TA. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


    If you have made a mistake with your order and wish to cancel but the order has been sent out, you are liable to pay postage costs to return/exchange the product.
    Please note email responses can take 72 hours for a response